FAN and Certificate FAQ

What is a FAN?

FA Numbers are issued whenever you are involved in football. A FAN is in a unique number that is specific to you as an individual and you should have only one no matter how many roles you have in football. You could be issued a FAN through completing an FA course, being involved with a club, having a CRC or even purchasing England tickets, so it is highly likely you already have a FAN.

Your FAN is vital throughout your footballing career as it will hold all of your contactable details and all the qualifications you have been awarded. Your FAN will also hold the address for any certificates that you could be sent.

When booking onto any course with Leicestershire and Rutland County FA you will need to ensure you have a FAN.

I have forgotten my FAN how do I retrieve this?

If you cannot remember your FA Number and password, or you are unsure whether you have a FAN, please use our FAN Finder tool via the link below. Ensure that you have clicked on the Retrieve FAN tab. Please click here to open the FAN Finder Tool.

I have used the FAN Finder and I do not appear to have a FAN. How do I create a FAN?

You can use the FAN Finder tool to create a new FAN. Ensure that you have clicked the Register Now tab and complete all fields highlighted with a red astrix. Please ensure you register your FAN with your full name. Please click here to open the FAN Finder Tool.

I have two FAN records, how to I delete one of them?

There may be times when a new FAN is created for you even though you already have an existing FAN. If you think that you have more than one FAN, please email FA Education - or to go directly through to your County FA through Your duplicate accounts will be merged to ensure all your qualifications sit under one FAN record.

I have forgotten the Password that linked to my FAN. How do I retrieve this?

Please click here for information on how to retrieve your password.


I’ve not received my Certificate…

It's important to note that Leicestershire and Rutland CFA does not produce or send out the certificates for coach education courses. These certificates are processed and sent out nationally by FA Learning and 1st4Sport Qualifications.

As such we advise candidates that certificates can take anything from six to eight weeks to arrive. This is because with 50 County FA's across the UK and a host of private companies, it takes FA Learning and 1st4Sport a long period to process all of the courses which are registered and delivered daily.

When taking part in the FA Level 1 Award in Coaching Football, please be aware all online modules must be completed before you are deemed competent. If you have passed all other aspects of the course but not completed any online modules, your certificate will not be issues until the last online module has been completed (can then take 6-8 weeks to arrive from this date).

We therefore ask candidates to please be patient when waiting for your certificate.

I’ve waited longer than eight weeks…

If you have been waiting longer than the usual eight-week period and still haven't received your certificate, then please contact Within the email please include your name, FAN, course date, course title and the location the course took place.

The Coach Education co-ordinator will look into your query and contact you in due course.

Courses that no longer issue certificates…

The FA Education Department have issued an update to any certificates earned through the Emergency Aid, FA Safeguarding Children Workshop and Welfare Officer Workshop education courses. These will no longer be sent as a hard copy via the post, but will be sent electronically to delegates.

The Learning Management System (LMS) updates learners with FAN numbers with the relevant qualification as soon as that course has been completed and the register is marked as complete. The electronic certificate is an accurate record of achievement and can be referred to at any time.

Delegates who want or require a hard copy of their achievement will need to download and print their certificate. These changes to the certification process have been enforced by The FA Education department to increase efficiency.

If you have any queries about this change and wish to contact The FA directly, please email  

Please click here for a-step-by-step guide on how to access your certificates for future reference.

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